How do you know who’s right for the job?
The heating and cooling industry is a high-demand field with maintenance and service calls rapidly increasing. Your heating, ventilation and air conditioning (HVAC) system represents a substantial investment and is a significant part of your home. Therefore, hiring an experienced and reputable technician for HVAC installation, repairs and maintenance is a vital step in preserving your investment.
Unfortunately, in this industry, it can be challenging to find a trustworthy and knowledgeable HVAC contractor. Here are the most important qualities to look for before you hire a technician:
1. Experience & Knowledge
Experience and expertise are of utmost importance when it comes to hiring an HVAC technician. It is more important than the cost of the service and should be at the top of your list. Be sure to ask them how many years of experience they have in the field and how long the company has been in business. You should also research if the business keeps their technicians up-to-date with education and the latest trends in the HVAC industry.
2. Solid Reputation
Before hiring an HVAC technician, make sure they have a successful track record. The amount of time they’ve been in business says a lot in itself. An HVAC contractor who has been operating for decades is more likely to satisfy your needs compared to those just starting out. Check out their customer reviews and speak to their references and third parties, including the Better Business Bureau. Take the time to set up an interview with the contractor or repairman. This is a great start to have all of your questions answered.
3. Licensing & Certification
You should never hire any contractor who is not certified or licensed. HVAC technicians, in particular, are required to go through rigorous training to receive the proper certifications. If you hire someone who doesn’t have the necessary licenses, you can’t be sure that any installations, repairs, or inspections are done correctly. Ultimately, this will lead to headaches and loss of money in the long run. More importantly, your HVAC system must always be maintained by a skilled professional to ensure it is functioning safely and efficiently.
For starters, look for a technician with NATE certification.
4. Free In-Home Estimates & Fair Pricing
To provide a proper estimate, your HVAC contractor needs to inspect your home to determine the correct size and equipment. This inspection is critical and will impact the efficiency and performance of your system over time. If a company offers you an estimate before seeing your home, that’s a red flag. A reputable HVAC company will provide fair pricing.
However, it’s important to note, the cheapest contractor may not always be the best. Consider getting two other estimates before making your final decision.
5. Dependability & Trustworthiness
Another must-have on your HVAC contractor list is dependability. It’s nice to have a company that is available anytime you need them. They should show up when they say they will and on time. If they tell you the amount of the replacement cost, the bill shouldn’t include any extras or hidden fees. Look for HVAC companies that offer 24/7 availability for emergencies.